Shipping & Handling

Thank you for shopping with intothetrend. Please review our shipping and handling information below.

1. Processing Time

Orders are generally processed within 1 to 3 business days, excluding weekends and public holidays.

• Orders placed after 2 PM Eastern Time will begin processing the next business day.
• Orders placed on Saturday or Sunday will begin processing on the following Monday.
• During peak seasons or promotional events, processing may take up to 5 business days.

You will receive a shipping confirmation email with tracking information once your order has shipped.

2. Shipping Methods and Delivery Times

The following delivery times are estimates and begin after an order has shipped.

Domestic Shipping (United States)

International Shipping

International delivery estimates do not include customs processing time.

3. Shipping Carriers

Orders may be delivered by USPS, UPS, FedEx, DHL, or another carrier shown in your shipping confirmation. The carrier may vary by destination, shipping method, and package.

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination, selected shipping method, and order details. The applicable shipping charge will be shown before you complete your purchase. Customs duties and import taxes, where applicable, may be charged separately.

5. Free Shipping

Free standard shipping may be available for qualifying domestic orders. The current minimum order amount, if applicable, will be displayed on our website or at checkout. Free shipping does not apply to expedited or overnight shipping.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and carrier information. Tracking updates may take up to 24 hours to appear.

You can also visit the Track Your Order page on our website, if available.

7. PO Boxes and APO/FPO Addresses

We may ship to US PO boxes and APO/FPO addresses via USPS where this service is available. Delivery to APO/FPO addresses may take longer than standard domestic estimates.

8. International Shipping

Customs duties and taxes: Customers are responsible for any customs duties, import taxes, or brokerage fees charged by the destination country, unless otherwise stated at checkout. These charges are separate from shipping fees.

Customs delays: Customs inspections may delay delivery. Processing times are determined by local authorities.

Undeliverable packages: If an international package is returned because customs charges were refused, the address was incorrect, or the package was not collected, please contact us. Any refund or reshipment will be handled in accordance with our return policy and applicable law. Original shipping and return costs may be deducted where permitted.

9. Split Shipments

Orders containing multiple items may arrive in separate packages. If your order is split, you will receive tracking information for each shipment.

10. Shipping Delays

Severe weather, carrier disruptions, customs processing, peak seasons, or incorrect addresses may affect delivery estimates. If your order has not arrived within 7 business days after its estimated delivery date, contact us at intothetrend@gmail.com with your order number so we can help investigate.

11. Incorrect Shipping Address

Please check your shipping address before placing an order. If you notice an error, contact us as soon as possible at intothetrend@gmail.com. We may be able to update the address before shipment, but cannot guarantee changes after an order has shipped.

If a package is returned because of an incorrect address, additional shipping charges may apply to reship it.

12. Lost or Missing Packages

If tracking shows “Delivered” but you cannot find your package, please check with household members, neighbors, or building management and contact the carrier. You may also wait 24 hours in case the delivery scan was posted early.

If the package remains missing, contact us at intothetrend@gmail.com with your order number and tracking number. We will help investigate the issue with the carrier.

13. Business Days and Holidays

Business days are Monday through Friday, excluding applicable public holidays. Processing and delivery may take longer during holidays and peak shopping periods.

For shipping questions, contact intothetrend@gmail.com and include your order number if you have already placed an order.

Thank you for choosing intothetrend.