Refund & Return Policy

We want you to love your intothetrend pieces as much as we do. If something isn’t quite right, we’re here to help. Please read our Refund & Return Policy carefully before placing your order. By purchasing from us, you agree to the terms below.

1. Return Eligibility

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unworn, unwashed, and unused

• In the same condition that you received it

• With all original tags attached

• In its original packaging, where possible

We reserve the right to refuse a return if the item does not meet these conditions. Items that appear worn, altered, damaged, or washed may not be accepted.

2. Return Timeframe

You must contact us to initiate a return within 30 days of receiving your order. Returns sent back without prior authorization may not be accepted. Once your return is approved, please ship the item back within 7 days of receiving our return instructions.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale items

• Gift cards

• Intimate apparel, swimwear, and bodysuits (for hygiene reasons)

• Items marked as non-returnable at the time of purchase

• Items that have been worn, washed, altered, or damaged after delivery

If you have any questions about whether an item is returnable, please contact us before placing your order.

4. How to Start a Return

To start a return, please email us at intothetrend@gmail.com with the following information:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Photos, if the item is damaged or defective

Our team will review your request and, if approved, send you return instructions. Please do not send items back without contacting us first—unauthorized returns may not be processed.

5. Return Shipping

Unless the item is defective or we made an error, you are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

If you are returning an item from outside our original shipping location, you are responsible for any customs duties, taxes, or fees associated with the return.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to a defect or an error on our part.

7. Exchanges

If you would like to exchange an item for a different size or color, please contact us at intothetrend@gmail.com. Exchanges are subject to availability. If the requested item is unavailable, we will issue a refund instead. You may be responsible for any price difference and shipping costs associated with the exchange.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at intothetrend@gmail.com. Please include your order number, a description of the issue, and clear photos of the damage or defect. We will work with you to resolve the issue as quickly as possible—whether that means a replacement, a repair, or a refund.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at intothetrend@gmail.com.

10. Sale Items

Only regular-priced items are eligible for return. Sale items, clearance items, and items marked as final sale are not eligible for return or exchange, unless they arrive damaged or defective.

11. International Returns

We accept returns from international customers. However, you are responsible for all return shipping costs, customs duties, taxes, and fees. We recommend using a trackable and insured shipping method. We are not responsible for items lost or damaged during return shipping.

12. Changes to This Policy

We may update this Refund & Return Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our Services after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

intothetrend@gmail.com

We’re here to help and will do our best to make your experience with intothetrend a positive one.